Thank you for choosing www.cleanwallhooks.com to make your purchase. We want you to be happy with your purchase. If you are not satisfied with your purchase, here are our refund policies to help you understand our policy for processing refund requests.
- Refund Policy Overview
We offer a 30-day refund guarantee from the date of delivery of your item. You can request a refund within this period, provided that the following conditions are met:
The item must be unused and in its original packaging and tags.
The item must include all included accessories (such as manuals, warranty cards, etc.).
- Refund Request Process
If you would like to request a refund, please follow the steps below:
Contact Customer Support: Please contact our Customer Support team via email (support@cleanwallhooks.com) to explain the reason for the refund.
Obtain a Return Merchandise Authorization: The Customer Support team will provide you with a Return Merchandise Authorization (RMA) number and provide you with the detailed address and requirements for the return.
Returning Merchandise: You must return the item within 7 days of obtaining the Return Merchandise Authorization. Please ensure that the item is well packaged during transportation to prevent damage.
- Refund Processing
Once we receive your returned item and confirm that it meets the refund policy, we will process the refund within 5 business days. The refund will be returned to you via the original payment method, and the specific arrival time may depend on the processing time of your bank or payment provider. - Shipping Policy
If you apply for a refund because you received the wrong, damaged or defective goods, we will cover the return shipping costs.
If you apply for a refund for personal reasons (such as change of mind, dislike, etc.), the return shipping costs will be borne by you. - Special Circumstances
The following situations will not be eligible for the refund policy:
The product has been used or damaged.
Exceeding the 30-day period for refund application.
Unauthorized returns.
We are committed to providing you with an excellent shopping experience, thank you for your support and understanding!